1. Quotations and Booking

• Validity: All quotes are valid for 30 days from the date of issue.

• Deposit: A non-refundable deposit of 70% is required to secure a booking and begin the design or material procurement process.

• Balance: The remaining balance is due strictly upon completion of the installation, unless otherwise agreed upon in writing.

2. Design and Proofing

• Approval: For custom wallpapers and films, a digital proof will be provided. The Client is responsible for checking all dimensions, spelling, and design elements.

• Sign-off: Once a proof is approved (via email or signature), PIXEL BLAZE is not liable for errors present in the approved design.

• Color Variance: The Client acknowledges that colors on a backlit screen (RGB) may vary slightly from the actual printed output (CMYK) due to material texture and ink absorption.

3. Site Preparation and Surface Suitability

• Client Responsibility: Surfaces (walls, furniture, glass) must be clean, dry, and free of dust, grease, or silicone-based "easy-clean" paints.

• Wall Condition: For wall slats and wallpaper, walls must be primed and cured. [Company Name] is not responsible for film failure or peeling due to poor substrate preparation by others or "out-gassing" from freshly painted walls (minimum 14-day cure time required).

• Access: The Client must provide clear access to the installation site, including a power source and adequate lighting.

4. Installation Conditions

• Environmental Factors: Installation of films requires a temperature-controlled environment (ideally between 15°C and 35°C). Extreme heat or cold may delay installation.

• Removal of Old Material: Unless specified in the quote, the removal of existing wallpaper, vinyl, or hardware is not included and will be billed at an hourly rate.

• Damage to Substrates: While every care is taken, PIXEL BLAZE is not liable for damage to underlying surfaces (e.g., paint peeling) during the removal of old films or the repositioning of new materials.

5. Warranty and Maintenance

• Installation Warranty: We provide a e.g., 1-7 year warranty on installation DEPENDING ON A RANGE OF FACTORS WARRANTY DOES NOT INCLUDE COVER FROM (e.g., peeling or bubbling not caused by external damage).

• Product Warranty: Material warranties (fading, adhesive life) are provided by the manufacturer (e.g., 3M, Avery, etc.) and vary by product.

• Exclusions: The warranty does not cover damage caused by:

  • Physical impact, scratching, or abrasive cleaning.

  • Extreme environmental moisture or leaks behind the substrate.

  • Use of harsh chemical cleaners (only mild soap and water should be used).

6. Cancellations and Refunds

• Custom Goods: As our products (wallpaper, cut slats, architectural films) are custom-made to your specific dimensions, they cannot be returned or refunded once production has commenced.

• Rescheduling: We require 48 hours' notice to reschedule an installation. Failure to provide notice may result in a "call-out fee" to cover labor costs.

7. Limitation of Liability

• PIXEL BLAZE shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the installed products. Our maximum liability is limited to the total value of the invoice paid.