8 a.m - 4 p.m (Mon - Fri)
+27 82 066 4632
8 a.m - 4 p.m (Mon - Fri)
+27 82 066 4632
Refund policy
Refund policy
Refund policy
Refund Policy
Effective Date: Date On Invoice
At PIXEL BLAZE, we take pride in delivering high-quality large format printing services. Due to the custom nature of our products, we have specific guidelines regarding refunds and returns. Please read this policy carefully before placing an order.
1. Order Cancellations
Orders may be canceled before production begins for a full refund.
If production has started, cancellations may not be possible, or a partial refund may be issued at our discretion.
If an order is placed by mistake, customers must notify us within 24 hours for cancellation eligibility.
2. Returns & Refunds
Due to the custom nature of our printed products, we do not accept returns unless there is a defect or error on our part. Refunds or reprints will only be considered under the following circumstances:
2.1 Defective or Damaged Products
If you receive a product with printing defects, material damage, or incorrect specifications, please contact us within [X] business days of delivery.
We may request photos or a return of the defective item before processing a reprint or refund.
If the issue is confirmed to be our fault, we will offer a reprint at no additional cost or a partial/full refund, depending on the situation.
2.2 Incorrect or Missing Items
If you receive the wrong item or an incomplete order, please notify us immediately.
We will arrange for a replacement or the missing items to be sent as quickly as possible.
2.3 Color Variations
We strive to match colors as closely as possible, but slight variations can occur due to different screen calibrations and printing processes.
Color discrepancies do not qualify for refunds or reprints unless they significantly deviate from the approved proof.
3. Non-Refundable Items
We do not offer refunds or reprints for the following:
Customer-submitted artwork errors (spelling mistakes, incorrect dimensions, low resolution, etc.).
Delays caused by customer approval delays or file submission issues.
Minor color variations.
Products damaged after delivery due to improper handling or storage.
Rush orders where expedited shipping caused unforeseen delays.
4. Refund Processing
Approved refunds will be processed to the original payment method within 8 business days.
We are not responsible for delays caused by banks or payment processors.
5. Contact Us
If you have any issues with your order, please contact us at:
PIXEL BLAZE
info@pixelblaze.africa
Unit 6, 76 Wagenaar Rd. Sebenza. Edenvale 1613
082 066 4632
By placing an order with PIXEL BLAZE], you agree to the terms outlined in this Refund Policy.
Refund Policy
Effective Date: Date On Invoice
At PIXEL BLAZE, we take pride in delivering high-quality large format printing services. Due to the custom nature of our products, we have specific guidelines regarding refunds and returns. Please read this policy carefully before placing an order.
1. Order Cancellations
Orders may be canceled before production begins for a full refund.
If production has started, cancellations may not be possible, or a partial refund may be issued at our discretion.
If an order is placed by mistake, customers must notify us within 24 hours for cancellation eligibility.
2. Returns & Refunds
Due to the custom nature of our printed products, we do not accept returns unless there is a defect or error on our part. Refunds or reprints will only be considered under the following circumstances:
2.1 Defective or Damaged Products
If you receive a product with printing defects, material damage, or incorrect specifications, please contact us within [X] business days of delivery.
We may request photos or a return of the defective item before processing a reprint or refund.
If the issue is confirmed to be our fault, we will offer a reprint at no additional cost or a partial/full refund, depending on the situation.
2.2 Incorrect or Missing Items
If you receive the wrong item or an incomplete order, please notify us immediately.
We will arrange for a replacement or the missing items to be sent as quickly as possible.
2.3 Color Variations
We strive to match colors as closely as possible, but slight variations can occur due to different screen calibrations and printing processes.
Color discrepancies do not qualify for refunds or reprints unless they significantly deviate from the approved proof.
3. Non-Refundable Items
We do not offer refunds or reprints for the following:
Customer-submitted artwork errors (spelling mistakes, incorrect dimensions, low resolution, etc.).
Delays caused by customer approval delays or file submission issues.
Minor color variations.
Products damaged after delivery due to improper handling or storage.
Rush orders where expedited shipping caused unforeseen delays.
4. Refund Processing
Approved refunds will be processed to the original payment method within 8 business days.
We are not responsible for delays caused by banks or payment processors.
5. Contact Us
If you have any issues with your order, please contact us at:
PIXEL BLAZE
info@pixelblaze.africa
Unit 6, 76 Wagenaar Rd. Sebenza. Edenvale 1613
082 066 4632
By placing an order with PIXEL BLAZE], you agree to the terms outlined in this Refund Policy.